General Privacy Information
This privacy policy explains how PemimNowPro collects, uses and manages personal data related to our executive leadership and director coaching services. It applies to visitors to PemimNowPro.pro and to clients who engage our services in Malaysia. The policy describes what categories of information are processed, the purposes of processing, legal bases where applicable, data sharing practices and how to contact us with questions or requests.
Definitions
Key terms used in this policy are defined below to clarify how we describe data, processing activities and the parties involved in providing coaching services.
Data We Collect
We collect data that is necessary to deliver coaching services, manage client relationships and operate the website. Data may be provided directly by users or collected automatically during interactions with our digital services.
Data Provided Directly by Users
Information clients and site visitors provide voluntarily when engaging with our services, signing up for assessments, or contacting us.
- Identity details: full name, job title and organisation
- Contact information: email address and telephone number (+60124087502 used for scheduling and service contact)
- Professional background: CV details, board roles and employment history
- Assessment inputs: self-assessments, 360-degree feedback and goal statements
- Service records: session notes and agreed action plans
- Billing and administrative information: invoicing details where applicable
Automatically Collected Data
When users visit PemimNowPro.pro or use online features, certain technical data is collected automatically to support site operation and analytics.
- Device and browser information (user agent, screen resolution)
- IP address and approximate location for security and analytics
- Usage data such as pages visited, time on site and referral sources
- Cookies and similar tracking technologies
- Error and performance data for website maintenance
- Timestamps and interaction logs for security and troubleshooting
Third-Party Data Sources
We may obtain supplementary information from third parties to verify identity, enrich profiles or facilitate service delivery when users consent or where permitted by law.
- Professional references or referees provided by clients
- Background or verification services engaged with consent
- Analytics providers that supply aggregated site usage reports
Purposes of Processing
We process personal data for specific, limited purposes related to providing coaching services and operating our website. Processing is limited to what is necessary for those purposes.
- To provide and manage coaching services and related assessments
- To communicate administrative information such as scheduling and session summaries
- To process billing and contractual obligations where services are purchased
- To perform analytics and site improvement activities
- To comply with legal or regulatory requirements
- To handle enquiries, feedback and dispute resolution
- To maintain security, prevent misuse and detect fraud
- To retain records for legitimate business and compliance reasons
Legal Bases for Processing
Where applicable, we rely on lawful bases to process personal data. For services provided in Malaysia and to individuals in other jurisdictions, applicable legal bases may include consent, contractual necessity, legitimate interests, and legal obligations.
- Contractual necessity for delivering and administering coaching services
- Consent for optional processing such as participant feedback and certain third-party checks
- Legitimate interests for security, fraud prevention and business operations, balanced against user rights
- Compliance with legal obligations where required by law
GDPR and International Rights
Although PemimNowPro is based in Malaysia, we recognise international privacy frameworks and outline user rights and protections relevant to international users and clients.
- Access: Users may request confirmation of whether we process their personal data and obtain a copy of the data held.
- Correction: Users may request rectification of inaccurate or incomplete data.
- Erasure: Where permitted by law, users may request deletion of personal data that is no longer necessary for the purposes collected.
- Restriction and objection: Users can request restriction of processing or object to certain uses based on specific grounds.
- Portability: Where technically feasible and legally required, users may request a copy of their data in a structured, commonly used format.
- Complaints: Users may lodge a complaint with an applicable supervisory authority if they consider their rights have been breached.
Cookies and Similar Technologies
PemimNowPro.pro uses cookies to provide core site functionality, remember user preferences and collect anonymised analytics to inform site improvements. Users can manage preferences through their browser or available site controls.
Cookies used may include session cookies for essential functions, persistent cookies for preferences, and third-party cookies from analytics providers to collect aggregated usage statistics.
Categories include strictly necessary cookies, performance and analytics cookies, and functional cookies that support user-preference storage.
Users can manage cookie settings via browser controls or by following instructions in the site cookie notice. Disabling certain cookies may affect site functionality.
Detailed cookie information and management options are available in the cookie policy section on PemimNowPro.pro.
Data Sharing and Disclosure
We share personal data only when necessary for service delivery, legal compliance, or with trusted service providers who process data on our behalf under confidentiality obligations.
- Service providers that support delivery of coaching and assessments (platforms, scheduling and video conferencing)
- Professional advisers or auditors engaged for compliance purposes
- Legal and regulatory authorities when required by law or to respond to lawful requests
- Third parties authorised by the client, such as HR representatives or nominated contacts
- Aggregated and anonymised data shared for research or reporting without identifying individuals
- Potential acquirers or advisors in the event of a business transaction, subject to confidentiality protections
International Data Transfers
Personal data may be processed in jurisdictions outside Malaysia where our service providers operate. When transfers occur, we implement contractual or technical safeguards appropriate to the transfer to protect personal data.
Safeguards include data processing agreements, standard contractual clauses where applicable, and assessment of recipient security practices to ensure adequate protection.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to meet contractual obligations, to comply with legal requirements, and to resolve disputes.
Account and client records are retained for the duration of the engagement and for a reasonable period afterwards to meet professional recordkeeping and compliance needs.
Communications such as emails and messages related to service delivery are retained in line with administrative and legal requirements and deleted when no longer needed.
Technical logs and analytics data are retained on an aggregated or pseudonymised basis for site maintenance, security and statistical analysis, with retention periods proportionate to their operational purpose.
PemimNowPro retains personal data only for as long as necessary to provide executive leadership and director coaching services, to comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods vary by data type: client engagement records and coaching plans are retained for up to seven years from the end of service to support professional continuity and regulatory needs; basic contact and marketing consent records are retained until consent is withdrawn. Individuals may request deletion of their personal data; PemimNowPro will assess requests in accordance with applicable law and operational requirements and will take reasonable steps to remove or anonymize data that is no longer necessary.
Data Security Practices
PemimNowPro applies administrative, technical, and organizational measures to protect personal information related to coaching engagements. Security practices are designed to reduce risk of unauthorized access, accidental loss, or unlawful processing. Measures include access controls, encrypted storage of sensitive records, secure transmission channels for online interactions, and regular review of security processes. Security is continuously reviewed and adapted to reflect changes in technology and regulatory expectations.
- Role-based access control for staff handling client data to minimize exposure.
- Encryption of sensitive documents and use of secure communication channels for remote coaching sessions.
- Periodic staff training on data protection principles and incident reporting procedures.
User Rights
Under applicable data protection laws in Malaysia and international standards relevant to our operations, individuals have specific rights regarding their personal information. To exercise any right, please contact our privacy team using the contact details provided below. We aim to respond to requests promptly and within applicable legal timeframes.
- Right to access: request a copy of personal data processed by PemimNowPro.
- Right to rectification: request correction of inaccurate or incomplete personal data.
- Right to erasure: request deletion of personal data where processing is no longer necessary or lawful.
- Right to restriction: request limitation of processing while a dispute about data accuracy or lawfulness is resolved.
- Right to data portability: obtain a machine-readable copy of personal data provided directly by the individual where technically feasible.
- Right to object: object to processing based on legitimate interests or direct marketing processing.
- Right to withdraw consent: if processing is based on consent, withdraw consent at any time without affecting past processing.
- Right to lodge a complaint with a supervisory authority: contact details for regulator will be provided on request when a local remedy is preferred.
How to Submit a Rights Request
To submit a request to access, correct, delete, or otherwise manage your personal data, please contact our privacy coordinator. Include your full name, the nature of the request, and any relevant identifiers such as client reference or engagement date. For identity verification we may request additional information. Send requests to the address or phone number below or use our secure contact form on PemimNowPro.pro.
We will acknowledge receipt of your request within 5 business days and aim to provide a substantive response within 30 calendar days. If more time is required due to the complexity of the request, we will inform you and provide an estimated timeline.
Marketing Communications
PemimNowPro may use contact information to send information about coaching services, professional development resources, and events relevant to executive leadership and board directors. Marketing communications will be based on consent or legitimate interest where permitted by law. Messages will include clear information on how to opt out of future communications.
To unsubscribe from marketing communications, follow the unsubscribe link included in email messages or contact support via phone at +60124087502 or by postal mail to our address. Processing of unsubscribe requests will be completed promptly and reflected across our marketing systems within a reasonable period.
Children and Minors
PemimNowPro provides professional coaching services intended for adult executives and directors. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a minor without appropriate consent, we will take steps to remove that information from our systems in accordance with applicable law.
Third-Party Links
Our website and client materials may include links to third-party resources, tools, or partner sites. This Privacy Policy does not govern the privacy practices of third parties. We recommend reviewing the privacy policies of any third-party service before providing personal information. PemimNowPro is not responsible for third-party data practices or content.
Changes to This Privacy Policy
PemimNowPro may update this Privacy Policy to reflect changes in legal, technical, or operational requirements. Material changes will be communicated by posting the revised policy on PemimNowPro.pro and, where appropriate, by other reasonable means. The effective date is noted at the top of the policy page.